At TR-Officiel, we strive to provide the best web hosting services to our customers. We understand that circumstances may arise where you need to request a refund. This Refund Policy outlines the conditions under which refunds are granted by TR-Officiel.
Refund Eligibility:
- Hosting Services: Refunds for hosting services are eligible within 30 days days of the initial purchase date.
Eligible Reasons for Refunds:
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Cancellation: If you cancel your hosting service within the eligible refund period, you may request a refund.
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Service Issues: If TR-Officiel fails to provide the agreed-upon hosting services or experiences prolonged downtime that affects your website’s performance, you may request a refund.
Non-Eligible Reasons for Refunds:
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Violation of Terms: Refunds will not be granted if you violate TR-Officiel’s terms of service, including but not limited to abuse of resources, illegal activities, or violations of our acceptable use policy.
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Domain Registrations: Refunds for domain registrations, domain transfers, or domain renewals are not eligible once the registration or renewal process has been initiated.
Requesting a Refund:
To request a refund, please contact our customer support team at contact@trofficiel.com with your account details and the reason for your refund request. We will review your request and process refunds within 3 days of approval.
Refund Method:
Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account depending on your payment provider.
Changes to This Policy:
TR-Officiel reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page.
Contact Us:
If you have any questions or concerns about this Refund Policy, please contact us at contact@trofficiel.com
